Providing a high quality service to their customers has always been paramount and part of local electrical, firms’ ethos. Recently, Townsend has been awarded the ISO9001 certification. When Managing Director Mark Shepherd took over the business in the year 2000, not only did he want to expand the business but wanted to maintain and build the overall quality of the services they provide to their customers and be recognised for such. “Meeting and exceeding our customers’ expectations is very important to us as a business. We’re always improving our staffs’ skill set by implementing training programs and offering further study to the workforce. Which, not only enhances their skills but, as a business we can expand and offer more services.” says Managing Director, Mark Shepherd. A number of staff have been with Townsend for over 20 years Manager Paul Huntley adds “Over the years working for Townsend, there has been new legislations to adhere to and accreditations implemented in the business but, one area the business that all of our team focuses on, is the service we provide our customers. We’re also pleased we have a great team of lads on the tools who demonstrate a professional and friendly image whilst working on projects.”
One area Townsend is looking to expand into is the renewable sector however, as with a number of processes to tender it’s becoming more and more common to be asked if a business is ISO9001 accredited. Nathan Cass say’s “We have always embraced the booming renewable industry that Grimsby is seeing at the minute. Now we’re ISO9001 accredited and we’ve also recently put 2 of our lads through an offshore survival course we hope to be able to extend our services into this sector.”
Townsend are one of a number of businesses in the local area with this certified accreditation and no doubt this will become a vastly growing trend within the business community. “We have set processes which we adhere to within the business, which have worked and been managed well in-house. It was a compliment to know that our organisation demonstrated good standards and implemented all the requirements for a Quality Management System Standard.” adds Mark Shepherd. The ISO9001 accreditation is widely recognised and one that Townsend is proud to say they have.